Regulamin Ławica EN TOBILET.PL

TERMS AND CONDITIONS
OF WEBSITE WWW.AIRPORTPOZNAN.PL

§ 1. Definitions

The terms written in capital letters shall have the meanings defined below:
1. Car Park Pass – a document confirming the right to use the Car Park Services,
2. Consumer – a natural person entering into a legal transaction with TOBILET.PL that is not directly related to their business or professional activity,
3. Civil Code – Act of 23 April 1964 – Polish Civil Code (consolidated text: Journal of Laws of 2024, item 1061, as amended),
4. Airport – Poznań-Ławica Henryk Wieniawski Airport,
5. Airport Operator – PORT LOTNICZY POZNAŃ-ŁAWICA sp. z o.o., with its registered office in Poznań, at 285 Bukowska Street, 60-189 Poznań, entered into the Register of Entrepreneurs of the National Court Register, registration files kept by the District Court of Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS number: 0000003431, NIP: 7811533610, with share capital of PLN 337,385,000.00,
6. Car Park Operator – APCOA Polska sp. z o.o., with its registered office in Warsaw, at Rondo ONZ 1, 00-124 Warsaw, entered into the Register of Entrepreneurs of the National Court Register, registration files kept by the District Court for the capital city of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under KRS number: 0000129400, NIP: 5260307689, with share capital of PLN 3,000,000.00,
7. Payment Operator – the electronic payment operator handling payments made by Users on the Website, namely PayU S.A., with its registered office in Poznań, at ul. Grunwaldzka 186, 60-166 Poznań, entered into the Register of Entrepreneurs of the National Court Register, registration files maintained by the District Court for Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS number 0000274399, holding NIP (Tax Identification Number) number 779-23-08-495, with a fully paid-up share capital of PLN 7,789,000.00, a domestic payment institution within the meaning of the Act of 19 August 2011 on Payment Services, entered into the register of payment services under number IP1/2012. The Terms and Conditions for the provision of services by the Payment Operator are available on the website www.payu.pl,
8. Car Parks – car parks located within the Airport premises, operated by the Car Park Operator,
9. TOBILET.PL Sales Platform – a ticket sales platform for various cultural, sports, trade fair, and concert events, as well as a platform enabling the purchase of Services, operated by TOBILET.PL, available within the scope covered by the Terms and Conditions via the Website,
10. Sole Trader – a natural person who enters with TOBILET.PL into an agreement directly related to the Sole Trader's business activity, where the content of the agreement indicates that it is not of a professional nature for this person, resulting in particular from the subject of the Sole Trader's business activity, made available on the basis of the provisions of the Central Register and Information on Business Activity,
11. Privacy Policy – a document describing the rules for the processing of Users' personal data by TOBILET.PL in connection with the Services provided by TOBILET.PL. The Privacy Policy is available at the following internet address https://airportpoznan.pl/polityka-prywatnosci-airport.
12. Terms and Conditions – these Terms and Conditions of Website www.airportpoznan.pl,
13. GDPR – the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46/EC (General Data Protection Regulation) (OJ EU L 119 of 4 May 2016, page 1),
14. Website – a website operated at www.airportpoznan.pl by TOBILET.PL, integrated with the TOBILET.PL sales platform, enabling the purchase of Services,
15. TOBILET.PL – Międzynarodowe Targi Poznańskie sp. z o.o. (Poznań International Fair) with its registered office in Poznań, ul. Głogowska 14, 60-734 Poznań, entered into the Register of Entrepreneurs of the National Court Register, registration files kept by the District Court Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS number 0000202703, and to the register of active VAT payers - NIP: 777-00-00-488, share capital of PLN 434,256,000.00, having the status of a large enterprise within the meaning of the Act on Counteracting Excessive Delays in Commercial Transactions (consolidated text Journal of Laws of 2023, item 1790, as amended),
16. PCRA – the Polish Consumer Rights Act of 30 May 2014 (consolidated text Journal of Laws of 2024, item 1796),
17. Business Executive Lounge service – a service providing access to a designated lounge area during the waiting time for a flight departure, including catering options such as hot and cold beverages, sandwiches, sweet and savoury snacks, and a wide selection of alcoholic drinks, as well as access to daily newspapers, wireless Internet, and office equipment, provided by the Airport Operator,
18. Drive Me service – a private transport service from the terminal to the aircraft or from the aircraft to the arrivals hall, provided by the Airport Operator,
19. FAST TRACK service – a service providing access to a dedicated fast track at access control and security screening at the Airport, provided by the Airport Operator,
20. Meet&Assist service – a service including priority check-in and baggage drop-off, fast-track security screening, and waiting for the flight departure in a designated lounge area, with the assistance of an Airport Operator staff member, provided by the Airport Operator.,
21. VIP Check-In service – a service providing access to check-in facilities at the Airport, including:
   coordination of ticketing and baggage check-in, passport control, customs clearance, and security screening,
   expedited processing – 45 minutes before the flight departure,
   transport between the VIP area located at the Airport and the aircraft,
   the possibility of waiting for departure in the VIP Lounge located at the Airport,
   assistance from staff trained in diplomatic protocol,
   refreshments, including snacks,
   wired Internet access and Wi-Fi,
   hotel booking service and taxi ordering (upon the User's request) by Airport staff,
  provided by the Airport Operator,
22. Airport Operator Services – Car Park Service, FAST TRACK Service, Business Executive Lounge Service, Drive Me Service, Meet & Assist Service, VIP Check-in Service,
23. Car Park Service – the service of providing a parking space, carried out by the Airport Operator in cooperation with the Car Park Operator,
24. Services – services provided by TOBILET.PL via the Website, as specified in § 2 sec. 4,
25. User – a user of the Website.
The above definitions, when used in the singular, shall apply accordingly to the plural, and when used in the plural, shall apply accordingly to the singular, unless explicitly stated otherwise in the Terms and Conditions.

§ 2. General Provisions

The Terms and Conditions define the rules for using the Website, the type and scope of Services, the conditions for providing Services, the terms of concluding and terminating agreements for the provision of Services, and complaint procedures.
The Terms and Conditions also constitute the regulations for the provision of electronic services, as referred to in Art. 8 of the Act of 18 July 2020 on the provision of electronic services (consolidated text Journal of Laws of 2024, item 1513, as amended).
The owner and administrator of the Website is “TOBILET.PL”.
Through the Website, TOBILET.PL provides the following Services electronically:
1. intermediation in the sale of a Car Park Pass,
2. intermediation in the sale of the FAST TRACK Service,
3. ]intermediation in the sale of the VIP Check-in Service,
4. intermediation in the sale of the Drive Me Service,
5. intermediation in the sale of the Business Executive Lounge Service,
6. intermediation in the sale of the Meet & Assist Service,
7. enabling browsing of content available on the Website,
8. chat.
For the avoidance of doubt, TOBILET.PL emphasises that the Terms and Conditions apply exclusively to the provision of Services (as part of the Website). TOBILET.PL reserves that the Airport Operator Services are provided exclusively by the Airport Operator (whereas the Airport Operator provides the Parking Service in cooperation with the Parking Operator) under the terms and conditions specified in the regulations applied by the Airport Operator. TOBILET.PL has no influence on the provision of services by the Airport Operator, the Car Park Operator, or the content of the regulations applied by the Airport Operator.
Users may be: (i) Consumers, (ii) Sole Traders, (iii) natural persons conducting business, gainful or professional activities other than Sole Traders, as well as (iv) persons representing or otherwise acting on behalf of legal persons or organisational units without legal personality.
In connection with the provision of the Services listed herein, Users can contact TOBILET.PL by phone: +48 61 250 92 55, email: info@tobilet.pl or by post: ul. Głogowska 14, 60-734 Poznań. The Customer Service Department is open on working days from Monday to Friday from 8:00 a.m. to 5:00 p.m.
For all matters related to the provision of Parking Services, please contact the Parking Operator by e-mail: lawica@apcoa.pl, by phone: +48 696 041 162 or by mail: APCOA Polska sp. z o.o. with its registered office in Warsaw, Rondo ONZ 1, 00-124 Warsaw.
For all matters related to the provision of other Airport Operator Services, please contact the Airport Operator by email: info@airport-poznan.com.pl, by phone: +48 61 849 22 99 or by post: PORT LOTNICZY POZNAŃ-ŁAWICA sp. z o.o. with its registered office in Poznań, ul. Bukowska 285, 60-189 Poznań.
The costs of using means of distance communication to use the Website, including the use of Services and the conclusion of agreements regarding Services, as well as to contact TOBILET.PL, the Car Park Operator and the Airport Operator, correspond to the rates of the User's network operator.
TOBILET.PL holds exclusive rights to the Website. Users are entitled to use the Website: (i) only to the extent necessary to use the Services, by displaying and browsing it on a computer or mobile device in accordance with the Terms and Conditions, or (ii) to the extent of permissible use permitted by law.
TOBILET.PL holds exclusive rights to the text and graphic materials, including works within the meaning of the Act on Copyright and Related Rights, which are posted and distributed on the Website by TOBILET.PL. Users are entitled to use the aforementioned materials only to the extent necessary to use the Services or within the scope of permissible use as defined by law. The use of the aforementioned materials in a scope other than that specified in this Article is permitted only with the prior written consent of TOBILET.PL, otherwise being null and void.
The use of services provided through the Website and chat services is free of charge. Other Services are subject to payment, and in the case of making a payment it is also necessary to pay a fee to the Payment Operator.
The rights and obligations related to the Services may not be transferred to a third party.
Banners and links to websites or online services may be published on the Website. By using the banners and links referred to in the preceding sentence, the User is transferred to websites or services external to the Website. The use of these websites or services, as well as the processing of the User's personal data in connection with their use, is not subject to the Terms and Conditions and the Privacy Policy.
The User is obliged to use the Website, including the Services, in accordance with the Terms and Conditions and in accordance with applicable law.
When using the Website, including the Services, it is prohibited to:
1. provide any illegal content,
2. provide any content that violates the provisions of generally applicable law or decency,
3. use the Website, as well as to use any data, information, materials, etc., posted on the Website, for commercial purposes,
4. copy, change, distribute, process, transfer, including selling, granting paid or unpaid use on any legal basis, the Website as a whole or any of its elements, excluding actions within the limits of generally applicable law,
5. separate and make any attempts to separate the source code of the Website, excluding actions within the limits of generally applicable law,
6. use bots or other automated tools enabling the performance of any actions on the Website without human intervention.

§ 3. Terms of Service, Including Technical Requirements for Using the Website

TOBILET.PL provides Services via the Website exclusively under the terms and conditions described herein.
Use of the Services via the Website requires acceptance of the Terms and Conditions and the Privacy Policy.
The User is responsible for starting and stopping the browsing of the content available on the Website.
Only a User with full legal capacity can purchase Services.
Information about the Airport Operator's Services, including Car Park Passes, provided on the Website, such as descriptions, specifications, and prices, constitutes an invitation to conclude a contract under the terms of the Terms and Conditions within the meaning of Art. 71 of the Civil Code.
To use the Website, including the Services, it is necessary to use a device:
1. equipped with a minimum of 2 GB RAM (memory),
2. with a display resolution of not less than 750x1334 pixels (or 720x1280 for Android),
3. reproducing the image,
4. with Android OS (minimum 4 latest full versions, i.e. Android 11, Android 12, Android 13 or Android 14 or newer) or iOS (minimum 4 latest full versions, i.e. iOS 15, iOS 16, iOS 17, iOS 18 or newer),
5. ensuring access to the public telecommunications network Internet with a connection speed of at least 3 Mbps using one of the following browsers in their current versions (not older than one year): Google Chrome 132+, Mozilla Firefox 136+, Safari 18+, Microsoft Edge 130+, and newer,
6. providing an application for Javascript and Cookies and a programme for handling PDF files.
Any irregularities in the functioning of the Website shall be reported to TOBILET.PL (see § 2 sec. 7 hereof).

§ 4. Car Park Pass Booking Service

The User has the option to order the Car Park Pass from the Airport Operator via TOBILET.PL.
In order to conclude a Car Park Pass booking agreement, it is necessary to:
1. provide data regarding the start and end date of using the Car Park and the vehicle registration number,
2. choose an available Car Park,
3. provide the User's data: e-mail address, first name, surname and telephone number,
4. choose a payment method from among those indicated in item 8) below,
5. read and accept the Terms and Conditions, Privacy Policy, regulations applied by the Airport Operator,
6. submit a statement whereby the User requests the immediate performance of the intermediation service in the sale of the Service, and the full performance of the Service within the timeframe specified in the order, even if the Service is performed in whole or in part before the expiry of the withdrawal period (if the User is entitled to withdraw from the contract), and furthermore acknowledges that upon full performance of the service, the User shall lose the right to withdraw from the related contract (if the User is a Consumer or a Sole Trader), and that upon partial performance of the service, the User shall be obliged to pay for the services provided up to the moment of withdrawal,
7. clicking on the "I am ordering with an obligation to pay" field,
8. make a payment via an external payment operator cooperating with TOBILET.PL - the Website www.payu.pl, using one of the following payment methods:
  1. VISA Mobile,
  2. VISA or Master Card,
  3. Google Pay,
  4. BLIK,
  5. bank transfer,
    - in accordance with the terms and conditions applied by the website www.payu.pl
By clicking the "I order with an obligation to pay" button, the Car Park Pass reservation agreement is concluded and the User is redirected to the Payment Operator's website to make the payment. At the same time, TOBILET.PL sends the User a confirmation of the Car Park Pass reservation to the e-mail address provided by him/her.
In order to complete the order of the Car Park Pass covered by the reservation, the User should make the payment within 3 hours from the moment of clicking the "I order with the obligation to pay" button. If the User does not make the payment within the above 3-hour period, they will not order the Car Park Pass covered by the reservation, and the reservation agreement will expire upon the expiry of 3 hours from the moment of clicking the "I order with the obligation to pay" button. In such a case, in order to order the Car Park Pass, if it is still available for sale, the User must make a new reservation and carry out the entire transaction from the beginning.
Payment is made when the Payment Operator provides TOBILET.PL with information that the User has paid the entire amount due. In matters related to payment processing, the User should contact the Payment Operator (contact details can be found in the regulations used by the Payment Operator). It is recommended to contact the Payment Operator, especially if the User does not receive confirmation of the Parking Ticket order, referred to in paragraph 6 below, within 10 minutes of completing the transaction with the Payment Operator.
After TOBILET.PL receives information from the Payment Operator about the payment of the amount due for the order of the Parking Ticket, TOBILET.PL sends the User a purchase confirmation (as an email attachment) and a payment confirmation to the email address provided by the User. TOBILET.PL also sends an invoice to the e-mail address provided by the User in the form of an attachment, provided that the User has agreed to receive it before clicking the "I order with an obligation to pay" button and has provided the details of the entity to be indicated on the invoice.
In order to receive the Car Park Pass in accordance with the booking, the User is obliged to scan the code on the booking confirmation received by e-mail in the device located on the parking post at the entrance to the relevant Car Park. In exchange for receiving a Car Park Pass in accordance with the booking, the User is not obliged to make any payments other than the payment made to conclude the Car Park Pass booking agreement.
The User is obliged to check that the data/information contained in the purchase confirmation corresponds to the order placed. In case of any doubts as to the correctness of the booking process of Car Park Passes, please contact with TOBILET.PL.
Until the date and time for which the Car Park Pass has been booked, the User has the option to change them.
The Car Park Pass booking confirmation may not be altered or copied.
The prices of the Car Park Passes, and therefore also their reservation in accordance with the Terms and Conditions, are subject to change. Therefore, if the agreement for reserving a Car Park Pass is not concluded because TOBILET.PL has failed to receive the payment – and therefore the full transaction amount has not been credited to the bank account of TOBILET.PL – within 3 hours of the User clicking the "I order with an obligation to pay" button, it may not be possible to reserve Car Park Passes at the price originally selected by the User.

§ 5. Intermediation in the Sale of the FAST TRACK Service

The User has the option to order the FAST TRACK Service from the Airport Operator via TOBILET.PL.
In order to conclude an agreement for the intermediation in the sale of the FAST TRACK Service and for the purchase of the FAST TRACK Service, it is necessary to:
1. provide data regarding the number of accompanying persons, date and time of the planned departure,
2. provide the User's data: e-mail address, first name, surname and telephone number,
3. choose a payment method from among those indicated in item 7) below,
4. read and accept the Terms and Conditions, Privacy Policy, regulations applied by the Airport Operator,
5. submit a statement whereby the User requests the immediate performance of the intermediation service in the sale of the Service, and the full performance of the Service within the timeframe specified in the order, even if the Service is performed in whole or in part before the expiry of the withdrawal period (if the User is entitled to withdraw from the contract), and furthermore acknowledges that upon full performance of the service, the User shall lose the right to withdraw from the related contract (if the User is a Consumer or a Sole Trader), and that upon partial performance of the service, the User shall be obliged to pay for the services provided up to the moment of withdrawal,
6. clicking on the "I am ordering with an obligation to pay" field,
7. make a payment via an external payment operator cooperating with TOBILET.PL - the website www.payu.pl, using one of the following payment methods:
  1. VISA Mobile,
  2. VISA or Master Card,
  3. Google Pay,
  4. BLIK,
  5. bank transfer,
    - in accordance with the terms and conditions applied by the website www.payu.pl.
By clicking the "I order with an obligation to pay" button, the FAST TRACK Service reservation agreement is concluded and the User is redirected to the Payment Operator's website to make the payment. At the same time, TOBILET.PL sends the User a confirmation of the FAST TRACK Service reservation to the e-mail address provided by him/her.
In order to complete the order of the FAST TRACK Service covered by the reservation, the User should make the payment within 3 hours from the moment of clicking the "I order with the obligation to pay" button. If the User does not make the payment within the above 3-hour period, they will not order the FAST TRACK Service covered by the reservation, and the reservation agreement will expire upon the expiry of 3 hours from the moment of clicking the "I order with the obligation to pay" button. In such a case, in order to order the FAST TRACK Service, if it is still available for sale, the User must make a new reservation and carry out the entire transaction from the beginning.
Payment is made when the Payment Operator provides TOBILET.PL with information that the User has paid the entire amount due. In matters related to payment processing, the User should contact the Payment Operator (contact details can be found in the regulations used by the Payment Operator). It is recommended to contact the Payment Operator, especially if the User does not receive confirmation of the Parking Ticket order, referred to in paragraph 6 below, within 10 minutes of completing the transaction with the Payment Operator.
After TOBILET.PL receives information from the Payment Operator about the payment of the amount due for the order of the Parking Ticket, TOBILET.PL sends the User a purchase confirmation (as an email attachment) and a payment confirmation to the email address provided by the User. TOBILET.PL also sends an invoice to the e-mail address provided by the User in the form of an attachment, provided that the User has agreed to receive it before clicking the "I order with an obligation to pay" button and has provided the details of the entity to be indicated on the invoice.
When intending to use the FAST TRACK Service, the User should have access to a confirmation of its purchase – printed or in electronic form.
The User is obliged to check that the data/information contained in the purchase confirmation corresponds to the order placed. In case of any doubts as to the correctness of the booking process of FAST TRACK Service, please contact with TOBILET.PL.
The FAST TRACK Service booking confirmation may not be altered or copied.
The prices of the FAST TRACK Service, and therefore also their reservation in accordance with the Terms and Conditions, are subject to change. Therefore, if the agreement for reserving a FAST TRACK Service is not concluded because TOBILET.PL has failed to receive the payment – and therefore the full transaction amount has not been credited to the bank account of TOBILET.PL – within 3 hours of the User clicking the "I order with an obligation to pay" button, it may not be possible to reserve FAST TRACK Service at the price originally selected by the User.

§ 6. Intermediation in the Sale of the VIP Check-In Service

The User has the option to order the VIP Check-in Service from the Airport Operator via TOBILET.PL.
In order to conclude an agreement for the intermediation in the sale of the VIP Check-In Service and for the purchase of the VIP Check-In Service, it is necessary to:
1. provide the traveller's name, contact telephone number, details of the number of accompanying persons, flight number, type of connection, destination, date and time of the planned departure,
2. provide the User's data: e-mail address, first name, surname and telephone number,
3. choose a payment method from among those indicated in item 7) below,
4. read and accept the Terms and Conditions, Privacy Policy, regulations applied by the Airport Operator,
5. submit a statement whereby the User requests the immediate performance of the intermediation service in the sale of the Service, and the full performance of the Service within the timeframe specified in the order, even if the Service is performed in whole or in part before the expiry of the withdrawal period (if the User is entitled to withdraw from the contract), and furthermore acknowledges that upon full performance of the service, the User shall lose the right to withdraw from the related contract (if the User is a Consumer or a Sole Trader), and that upon partial performance of the service, the User shall be obliged to pay for the services provided up to the moment of withdrawal,
6. clicking on the "I am ordering with an obligation to pay" field,
7. make a payment via an external payment operator cooperating with TOBILET.PL - the Website www.payu.pl, using one of the following payment methods:
  1. VISA Mobile,
  2. VISA or Master Card,
  3. Google Pay,
  4. BLIK,
  5. bank transfer,
    - in accordance with the terms and conditions applied by the website www.payu.pl.
By clicking the "I order with an obligation to pay" button, the VIP Check-in Service reservation agreement is concluded and the User is redirected to the Payment Operator's website to make the payment. At the same time, TOBILET.PL sends the User a confirmation of the VIP Check-in Service reservation to the e-mail address provided by him/her.
In order to complete the order of the VIP Check-in Service covered by the reservation, the User should make the payment within 3 hours from the moment of clicking the "I order with the obligation to pay" button. If the User does not make the payment within the above 3-hour period, they will not order the VIP Check-in Service covered by the reservation, and the reservation agreement will expire upon the expiry of 3 hours from the moment of clicking the "I order with the obligation to pay" button. In such a case, in order to order the VIP Check-in Service, if it is still available for sale, the User must make a new reservation and carry out the entire transaction from the beginning.
Payment is made when the Payment Operator provides TOBILET.PL with information that the User has paid the entire amount due. In matters related to payment processing, the User should contact the Payment Operator (contact details can be found in the regulations used by the Payment Operator). It is recommended to contact the Payment Operator, especially if the User does not receive confirmation of the Parking Ticket order, referred to in paragraph 6 below, within 10 minutes of completing the transaction with the Payment Operator.
After TOBILET.PL receives information from the Payment Operator about the payment of the amount due for the order of the Parking Ticket, TOBILET.PL sends the User a purchase confirmation (as an email attachment) and a payment confirmation to the email address provided by the User. TOBILET.PL also sends an invoice to the e-mail address provided by the User in the form of an attachment, provided that the User has agreed to receive it before clicking the "I order with an obligation to pay" button and has provided the details of the entity to be indicated on the invoice.
When intending to use the VIP Check-in Service, the User should have access to a confirmation of its purchase – printed or in electronic form.
The User is obliged to check that the data/information contained in the purchase confirmation corresponds to the order placed. In case of any doubts as to the correctness of the booking process of VIP Check-in Service, please contact with TOBILET.PL.
The VIP Check-in Service booking confirmation may not be altered or copied.
The prices of the VIP Check-in Service, and therefore also their reservation in accordance with the Terms and Conditions, are subject to change. Therefore, if the agreement for reserving a VIP Check-in Service is not concluded because TOBILET.PL has failed to receive the payment – and therefore the full transaction amount has not been credited to the bank account of TOBILET.PL – within 3 hours of the User clicking the "I order with an obligation to pay" button, it may not be possible to reserve VIP Check-in Service at the price originally selected by the User.

§ 7. Intermediation in the Sale of the Drive Me Service

The User has the option to order the Drive Me Service from the Airport Operator via TOBILET.PL.
In order to conclude an agreement for the intermediation in the sale of the Drive Me Service and for the purchase of the Drive Me Service, it is necessary to:
1. provide the traveller's name, contact telephone number, details of the number of accompanying persons, flight number, type of connection, destination, date and time of the planned departure,
2. provide the User's data: e-mail address, first name, surname and telephone number,
3. choose a payment method from among those indicated in item 7) below,
4. read and accept the Terms and Conditions, Privacy Policy, regulations applied by the Airport Operator,
5. submit a statement whereby the User requests the immediate performance of the intermediation service in the sale of the Service, and the full performance of the Service within the timeframe specified in the order, even if the Service is performed in whole or in part before the expiry of the withdrawal period (if the User is entitled to withdraw from the contract), and furthermore acknowledges that upon full performance of the service, the User shall lose the right to withdraw from the related contract (if the User is a Consumer or a Sole Trader), and that upon partial performance of the service, the User shall be obliged to pay for the services provided up to the moment of withdrawal,
6. clicking on the "I am ordering with an obligation to pay" field,
7. make a payment via an external payment operator cooperating with TOBILET.PL - the Website www.payu.pl, using one of the following payment methods:
  1. VISA Mobile,
  2. VISA or Master Card,
  3. Google Pay,
  4. BLIK,
  5. bank transfer,
    - in accordance with the terms and conditions applied by the website www.payu.pl.
By clicking the "I order with an obligation to pay" button, the Drive Me Service reservation agreement is concluded and the User is redirected to the Payment Operator's website to make the payment. At the same time, TOBILET.PL sends the User a confirmation of the Drive Me Service reservation to the e-mail address provided by him/her.
In order to complete the order of the Drive Me Service covered by the reservation, the User should make the payment within 3 hours from the moment of clicking the "I order with the obligation to pay" button. If the User does not make the payment within the above 3-hour period, they will not order the Drive Me Service covered by the reservation, and the reservation agreement will expire upon the expiry of 3 hours from the moment of clicking the "I order with the obligation to pay" button. In such a case, in order to order the Drive Me Service, if it is still available for sale, the User must make a new reservation and carry out the entire transaction from the beginning.
Payment is made when the Payment Operator provides TOBILET.PL with information that the User has paid the entire amount due. In matters related to payment processing, the User should contact the Payment Operator (contact details can be found in the regulations used by the Payment Operator). It is recommended to contact the Payment Operator, especially if the User does not receive confirmation of the Parking Ticket order, referred to in paragraph 6 below, within 10 minutes of completing the transaction with the Payment Operator.
After TOBILET.PL receives information from the Payment Operator about the payment of the amount due for the order of the Parking Ticket, TOBILET.PL sends the User a purchase confirmation (as an email attachment) and a payment confirmation to the email address provided by the User. TOBILET.PL also sends an invoice to the e-mail address provided by the User in the form of an attachment, provided that the User has agreed to receive it before clicking the "I order with an obligation to pay" button and has provided the details of the entity to be indicated on the invoice.
When intending to use the Drive Me Service, the User should have access to a confirmation of its purchase – printed or in electronic form.
The User is obliged to check that the data/information contained in the purchase confirmation corresponds to the order placed. In case of any doubts as to the correctness of the booking process of Drive Me Service, please contact with TOBILET.PL.
The Drive Me Service booking confirmation may not be altered or copied.
The prices of the Drive Me Service, and therefore also their reservation in accordance with the Terms and Conditions, are subject to change. Therefore, if the agreement for reserving a Drive Me Service is not concluded because TOBILET.PL has failed to receive the payment – and therefore the full transaction amount has not been credited to the bank account of TOBILET.PL – within 3 hours of the User clicking the "I order with an obligation to pay" button, it may not be possible to reserve Drive Me Service at the price originally selected by the User.

§ 8. Intermediation in the Sale of the Business Executive Lounge Service

The User has the option to order the Business Executive Lounge Service from the Airport Operator via TOBILET.PL.
In order to conclude an agreement for the intermediation in the sale of the Business Executive Lounge Service and for the purchase of the Business Executive Lounge Service, it is necessary to:
1. provide data regarding the number of accompanying persons, date and time of the planned departure,
2. provide the User's data: e-mail address, first name, surname and telephone number,
3. choose a payment method from among those indicated in item 7) below,
4. read and accept the Terms and Conditions, Privacy Policy, regulations applied by the Airport Operator,
5. submit a statement whereby the User requests the immediate performance of the intermediation service in the sale of the Service, and the full performance of the Service within the timeframe specified in the order, even if the Service is performed in whole or in part before the expiry of the withdrawal period (if the User is entitled to withdraw from the contract), and furthermore acknowledges that upon full performance of the service, the User shall lose the right to withdraw from the related contract (if the User is a Consumer or a Sole Trader), and that upon partial performance of the service, the User shall be obliged to pay for the services provided up to the moment of withdrawal,
6. clicking on the "I am ordering with an obligation to pay" field,
7. make a payment via an external payment operator cooperating with TOBILET.PL - the Website www.payu.pl, using one of the following payment methods:
  1. VISA Mobile,
  2. VISA or Master Card,
  3. Google Pay,
  4. BLIK,
  5. bank transfer,
    - in accordance with the terms and conditions applied by the website www.payu.pl.
By clicking the "I order with an obligation to pay" button, the Business Executive Lounge Service reservation agreement is concluded and the User is redirected to the Payment Operator's website to make the payment. At the same time, TOBILET.PL sends the User a confirmation of the Business Executive Lounge Service reservation to the e-mail address provided by him/her.
In order to complete the order of the Business Executive Lounge Service covered by the reservation, the User should make the payment within 3 hours from the moment of clicking the "I order with the obligation to pay" button. If the User does not make the payment within the above 3-hour period, they will not order the Business Executive Lounge Service covered by the reservation, and the reservation agreement will expire upon the expiry of 3 hours from the moment of clicking the "I order with the obligation to pay" button. In such a case, in order to order the Business Executive Lounge Service, if it is still available for sale, the User must make a new reservation and carry out the entire transaction from the beginning.
Payment is made when the Payment Operator provides TOBILET.PL with information that the User has paid the entire amount due. In matters related to payment processing, the User should contact the Payment Operator (contact details can be found in the regulations used by the Payment Operator). It is recommended to contact the Payment Operator, especially if the User does not receive confirmation of the Parking Ticket order, referred to in paragraph 6 below, within 10 minutes of completing the transaction with the Payment Operator.
After TOBILET.PL receives information from the Payment Operator about the payment of the amount due for the order of the Parking Ticket, TOBILET.PL sends the User a purchase confirmation (as an email attachment) and a payment confirmation to the email address provided by the User. TOBILET.PL also sends an invoice to the e-mail address provided by the User in the form of an attachment, provided that the User has agreed to receive it before clicking the "I order with an obligation to pay" button and has provided the details of the entity to be indicated on the invoice.
When intending to use the Business Executive Lounge Service, the User should have access to a confirmation of its purchase – printed or in electronic form.
The User is obliged to check that the data/information contained in the purchase confirmation corresponds to the order placed. In case of any doubts as to the correctness of the booking process of Business Executive Lounge Service, please contact with TOBILET.PL.
The Business Executive Lounge Service booking confirmation may not be altered or copied.
The prices of the Business Executive Lounge Service, and therefore also their reservation in accordance with the Terms and Conditions, are subject to change. Therefore, if the agreement for reserving a Business Executive Lounge Service is not concluded because TOBILET.PL has failed to receive the payment – and therefore the full transaction amount has not been credited to the bank account of TOBILET.PL – within 3 hours of the User clicking the "I order with an obligation to pay" button, it may not be possible to reserve Business Executive Lounge Service at the price originally selected by the User.

§ 9. Intermediation in the Sale of the Meet&Assist Service

The User has the option to order the Meet&Assist Service from the Airport Operator via TOBILET.PL
In order to conclude an agreement for the intermediation in the sale of the Meet&Assist Service and for the purchase of the Meet&Assist Service, it is necessary to:
1. provide the traveller's name, contact telephone number, details of the number of accompanying persons, flight number, type of connection, destination, date and time of the planned departure,
2. provide the delivery data: e-mail address, first name, surname and telephone number,
3. choose a payment method from among those indicated in item 7) below,
4. read and accept the Terms and Conditions, Privacy Policy, regulations applied by the Airport Operator,
5. submit a statement whereby the User requests the immediate performance of the intermediation service in the sale of the Service, and the full performance of the Service within the timeframe specified in the order, even if the Service is performed in whole or in part before the expiry of the withdrawal period (if the User is entitled to withdraw from the contract), and furthermore acknowledges that upon full performance of the service, the User shall lose the right to withdraw from the related contract (if the User is a Consumer or a Sole Trader), and that upon partial performance of the service, the User shall be obliged to pay for the services provided up to the moment of withdrawal,
6. clicking on the "I am ordering with an obligation to pay" field,
7. make a payment via an external payment operator cooperating with TOBILET.PL - the Website www.payu.pl, using one of the following payment methods:
  1. VISA Mobile,
  2. VISA or Master Card,
  3. Google Pay,
  4. BLIK,
  5. bank transfer,
    - in accordance with the terms and conditions applied by the website www.payu.pl.
By clicking the "I order with an obligation to pay" button, the Meet&Assist Service reservation agreement is concluded and the User is redirected to the Payment Operator's website to make the payment. At the same time, TOBILET.PL sends the User a confirmation of the Meet&Assist Service reservation to the e-mail address provided by him/her.
In order to complete the order of the Meet&Assist Service covered by the reservation, the User should make the payment within 3 hours from the moment of clicking the "I order with the obligation to pay" button. If the User does not make the payment within the above 3-hour period, they will not order the Meet&Assist Service covered by the reservation, and the reservation agreement will expire upon the expiry of 3 hours from the moment of clicking the "I order with the obligation to pay" button. In such a case, in order to order the Meet&Assist Service, if it is still available for sale, the User must make a new reservation and carry out the entire transaction from the beginning.
Payment is made when the Payment Operator provides TOBILET.PL with information that the User has paid the entire amount due. In matters related to payment processing, the User should contact the Payment Operator (contact details can be found in the regulations used by the Payment Operator). It is recommended to contact the Payment Operator, especially if the User does not receive confirmation of the Parking Ticket order, referred to in paragraph 6 below, within 10 minutes of completing the transaction with the Payment Operator.
After TOBILET.PL receives information from the Payment Operator about the payment of the amount due for the order of the Parking Ticket, TOBILET.PL sends the User a purchase confirmation (as an email attachment) and a payment confirmation to the email address provided by the User. TOBILET.PL also sends an invoice to the e-mail address provided by the User in the form of an attachment, provided that the User has agreed to receive it before clicking the "I order with an obligation to pay" button and has provided the details of the entity to be indicated on the invoice.
When intending to use the Meet&Assist Service, the User should have access to a confirmation of its purchase – printed or in electronic form.
The User is obliged to check that the data/information contained in the purchase confirmation corresponds to the order placed. In case of any doubts as to the correctness of the booking process of Meet&Assist Service, please contact with TOBILET.PL.
The Meet&Assist Service booking confirmation may not be altered or copied.
The prices of the Meet&Assist Service, and therefore also their reservation in accordance with the Terms and Conditions, are subject to change. Therefore, if the agreement for reserving a Meet&Assist Service is not concluded because TOBILET.PL has failed to receive the payment – and therefore the full transaction amount has not been credited to the bank account of TOBILET.PL – within 3 hours of the User clicking the "I order with an obligation to pay" button, it may not be possible to reserve Meet&Assist Service at the price originally selected by the User.

§ 10. Browsing of Content Available on the Website

TOBILET.PL enables the User to browse information about the Services available on the Website.
Using the functionality described above requires reviewing the Terms and Conditions and Privacy Policy and accepting the Terms and Conditions and Privacy Policy – it is not possible to use the Website without accepting the Terms and Conditions and Privacy Policy.
Upon meeting the requirements set out in sec. 2 above, an agreement for the provision of the Service described in sec. 1 is concluded with TOBILET.PL.
The Service described in sec. 1 is provided for an indefinite period. The related agreement is concluded for an indefinite term and may be terminated by the User at any time by submitting a termination notice to TOBILET.PL. The User may also terminate the agreement without submitting a termination notice by simply closing the webpage where the Website is available.

§ 11. Invoices

Invoices are sent to the email address provided by the User if, before clicking the “Order with payment obligation” button, the User selected the option to request an invoice and provided the necessary details for its issuance.
If the User wishes to request an invoice after purchasing the Service or to correct an invoice, they should send the necessary details for invoice issuance or correction (i.e. entity details, transaction number, and gross price) along with their request to the email address: info@tobilet.pl.

§ 12. Chat

As part of the Website, TOBILET.PL enables Users to chat with a TOBILET.PL consultant.
To send a message to TOBILET.PL via chat, the User should enter the message content into the designated button and click the “START CHAT” button.
Upon clicking the “START CHAT” button, an Agreement for the provision of the chat Service is concluded.
The service described in sec. 1 is provided for an indefinite period. The related agreement is concluded for an indefinite term and may be terminated by the User at any time by submitting a termination notice to TOBILET.PL. The User may also terminate the agreement without submitting a termination notice by closing the webpage where the Website is available.
Upon receiving a message from the User via chat, TOBILET.PL will also respond to the User via chat.
The use of bots or other automated ICT tools that enable communication with TOBILET.PL via chat without human intervention is prohibited.
The User may discontinue correspondence with TOBILET.PL via chat at any time.

§ 13. Liability

TOBILET.PL is obliged to properly perform the Services, including executing them in accordance with the concluded agreement and the Terms and Conditions.
TOBILET.PL is liable to the User under the general principles set out in the Civil Code. In particular, TOBILET.PL is obliged to compensate for any damage resulting from non-performance or improper performance of the Services and other obligations specified in the Terms and Conditions, unless such non-performance or improper performance is due to circumstances for which TOBILET.PL is not liable.
None of the provisions of the Regulations limit the rights of the User who is a Consumer or a Sole Trader, which he/she is entitled to under the provisions of law. In the event that a provision is found to limit the above-mentioned rights, the provisions of generally applicable law shall apply, in particular the Civil Code and the PCRA.
TOBILET.PL reserves the right to temporarily suspend the operation of the Website due to technical reasons caused by a failure or the necessity to carry out Website maintenance.

§ 14. Withdrawal from the Agreement

The following provisions apply to the right of withdrawal from the agreement by a User who has the status of a Consumer or a Sole Trader.
The User has the right to withdraw from the contract, without giving a reason and without incurring costs, within 14 days of its conclusion. The deadline for withdrawal from the contract is considered to have been met if the declaration was sent by the User before its expiry.
In case of withdrawal from the contract, the contract is deemed not to have been concluded.
The withdrawal statement may be submitted electronically to reklamacje@tobilet.pl, by post to Międzynarodowe Targi Poznańskie sp. z o.o., ul. Głogowska 14, 60-734 Poznań, or in any other manner convenient for the User. The User may use the model withdrawal form included in Appendix No. 2 to the PCRA; however, this is not mandatory.
In the event of the User withdrawing from the agreement, no later than within 14 days from the date of receipt of the User's declaration of withdrawal from the agreement, TOBILET.PL is obliged to return to such User all payments made by him/her.
If the User requests the commencement of the provision of the service before the expiry of the 14-day period for withdrawal from the agreement and expresses his/her express consent to this, and TOBILET.PL informs the User of the loss of the right to withdraw upon full performance of the service - the User loses the right to withdraw from the agreement, in accordance with art. 38 sec. 1 item 1 PCRA.

§ 15. Complaint-Handling Procedure

Each User has the right to file a complaint regarding the functioning of the Website and the provision of Services by TOBILET.PL, as well as in matters related to the provision of Services by the Airport Operator.
Complaint Procedure Regarding the Intermediation Services Provided by TOBILET.PL
The complaints may be submitted electronically to reklamacje@tobilet.pl, by post to Międzynarodowe Targi Poznańskie sp. z o.o., ul. Głogowska 14, 60-734 Poznań, or in any other manner convenient for the User. The following provisions apply exclusively to these complaints.
A complaint submitted to TOBILET.PL will be processed by TOBILET.PL within 14 days from the date of its receipt by TOBILET.PL.
The response of TOBILET.PL to the complaint shall be sent by TOBILET.PL by e-mail or by regular mail to the appropriate address provided by the User during the complaint procedure.
If TOBILET.PL considers the complaint as unjustified, the User who is a Consumer may use extrajudicial means of handling complaints and pursuing claims. The User who is a Consumer may ask for help from consumer organizations and municipal or district consumer ombudsmen. Detailed information on the use of extrajudicial means of handling complaints and pursuing claims by the User, who is a Consumer, as well as the rules of access to these procedures are available at the website of the Office of Competition and Consumer Protection: www.uokik.gov.pl.
Complaint Procedure Regarding Airport Operator Services
Complaints regarding the Airport Operator Services should be submitted to the Airport Operator by email: info@airport-poznan.com.pl, by phone: +48 61 849 22 99, by post: PORT LOTNICZY POZNAŃ-ŁAWICA sp. z o.o., with its registered office in Poznań, ul. Bukowska 285, 60-189 Poznań, as well as in any other manner convenient for the User
Detailed rules regarding the submission and handling of complaints by the Airport Operator are set out in the terms and conditions applied by the Airport Operator.

§ 16. Processing of Users' Personal Data

The data controller, as defined in Art. 4 sec. 7 of the GDPR, is TOBILET.PL. TOBILET.PL processes Users' personal data for the purpose of providing Services, in particular to enable Users to use the Website, ensure its functionality, and conclude and perform agreements with Users as data subjects, based on Art. 6 sec. 1 item b of the GDPR.
Providing personal data is voluntary, but failure to do so will prevent the use of the Services, particularly the conclusion and execution of an agreement for the provision of Services, if providing the data is necessary for this purpose. TOBILET.PL processes the personal data provided by the User during the reservation of a given Service.
TOBILET.PL has appointed a Data Protection Officer (DPO), who can be contacted using TOBILET.PL’s contact details with the note “GDPR”, as well as via the dedicated email address: iod@grupamtp.pl.
TOBILET.PL may transfer Users' personal data to the Airport Operator, Car Park Operator, payment operators cooperating with TOBILET.PL, as well as entities providing IT, analytical, legal, accounting, consulting, and cybersecurity services to TOBILET.PL.
TOBILET.PL may also process Users' personal data based on:
1. Art. 6 sec. 1 item a) of the GDPR, i.e. Users' voluntary consent for purposes specified each time in the respective consent clause;
2. Art. 6 sec. 1 item c) of the GDPR, i.e. compliance with legal obligations imposed on TOBILET.PL in connection with the provision of Services, such as accounting and User service;
3. Art. 6 sec. 1 item f) of the GDPR, i.e. TOBILET.PL’s legitimate interest, which includes analysis, improvement, and enhancement of the functionality of the Website, as well as the establishment, exercise, or defence of legal claims.
TOBILET.PL processes Users' personal data for the duration necessary to achieve the processing purposes, particularly throughout the provision of Services, and subsequently for the period required to establish, defend, or pursue claims related to the provision of Services, but no longer than 10 years after the completion of the Services. In the case of personal data processed based on voluntary consent, TOBILET.PL processes such data until the consent is withdrawn by the User.
TOBILET.PL collects certain information automatically using cookies and similar technologies when Users access the Website. Such collected information may include: browser type, operating system, visited URLs, language, country, and actions performed by Users while using the Website. This information may allow for User identification, thereby constituting personal data within the meaning of Art. 4 sec. 1 of the GDPR.
Users have the right to request from TOBILET.PL access to their personal data, rectification or erasure of the data, or restriction of their processing. Additionally, they have the right to object to the data processing and to data portability. If personal data is processed based on Users' voluntary consent, Users have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. Moreover, Users have the right to lodge a complaint with the President of the Personal Data Protection Office if they believe that their data is processed in violation of the GDPR.
Further details regarding the processing of Users' personal data, including the use of cookies, are available in the Privacy Policy.

§ 17. Amendment to the Terms and Conditions and Termination of the Agreement by TOBILET.PL

The Terms and Conditions may be amended by TOBILET.PL in the event of an editorial change or in the event of at least one of the important reasons indicated below (closed catalogue):
1. a change in the scope of Services, including the introduction of new Services,
2. the need to update the data of TOBILET.PL, the Airport Operator or the Car Park Operator indicated in the Terms and Conditions,
3. a change in the way the Website functions or the Services are provided, related to the appearance of new functionalities or the removal of existing functionalities or aimed at improving the functioning of the Website or Services provided,
4. a change in the law having a direct impact on the content hereof,
5. a change in the Privacy Policy having a direct impact on the content hereof,
6. safety considerations,
7. the issuance of a judgement, order or decision that has a direct impact on the content hereof,
8. a change in the way the Website operates or services are provided by TOBILET.PL, resulting from technical or technological reasons.
TOBILET.PL shall notify of any changes to the Terms and Conditions by publishing a new version hereof on the Website, unless otherwise stipulated by applicable law or a judgement, order or decision.
The change to the Terms and Conditions shall become effective 14 days after the User has been notified of the change and the amended Terms and Conditions have been made available to the User on the Website. TOBILET.PL may introduce a change to the Terms and Conditions without observing the aforementioned deadline, including with immediate effect, if the need to change the Terms and Conditions results from a change in the law having a direct impact on the content of the Terms and Conditions or the issuance of a judgement, order or decision that has a direct impact on the content of the Terms and Conditions, and as a result of any of the aforementioned circumstances, the change to the Terms and Conditions must be introduced within a shorter period of time, including with immediate effect.
If the User does not accept the planned changes to the Terms and Conditions, they may terminate the agreement for the provision of the Service enabling the browsing of content available on the Website or the agreement for the provision of the chat Service, or close the webpage under which the Website is available.
With regard to other Services (Car Park Pass Booking Service, Intermediation in the Sale of the FAST TRACK Service, Intermediation in the Sale of the VIP Check-in Service, Intermediation in the Sale of the Drive Me Service, Intermediation in the Sale of the Business Executive Lounge Service, Intermediation in the Sale of the Meet&Assist Service) - as they are not of a continuous nature - the version of the Terms and Conditions accepted at the conclusion of the agreement concerning them remains binding, unless otherwise results from amended legal provisions having a direct impact on the content of the Terms and Conditions or a judgement, order or decision that has a direct impact on the content of the Terms and Conditions.
The Agreement for the provision of the Service of browsing of the content available on the Website and the Agreement for the provision of the chat Service may be terminated by TOBILET.PL with a 3-month notice period in the event of:
1. planned termination of the provision of the aforementioned Services,
2. planned change to the terms of provision of the aforementioned Services,
3. the necessity to terminate the aforementioned agreement resulting from a change in legal regulations having a direct impact on this agreement or the issuance of a judgement, order or decision having a direct impact on this agreement - in such a case, the notice period may differ from that indicated above if it results from legal regulations, a judgement, order or decision.

§ 18. Final Provisions

The Terms and Conditions shall be binding from 8 April 2025.
In accordance with the provisions of the Whistleblower Protection Act of 14 June 2024, TOBILET.PL has introduced the “Procedure for Reporting Internal Breaches of Law in force at Międzynarodowe Targi Poznańskie sp. z o.o.” and enables the reporting of irregularities and violations of the law identified in cooperation with TOBILET.PL, both openly and anonymously, via the email address naruszeniaprawa@grupamtp.pl. In the “legal violations” tab available on the website www.grupamtp.pl, you can read about the rules used by TOBILET.PL to process reports.
None of the provisions of the Terms and Conditions limit the Consumer's or Sole Trader's rights under the law, including the right to terminate the agreement. If a provision is found to exist that limits the aforementioned rights, the provisions of generally applicable law shall apply, in particular the Polish Civil Code and the Polish Consumer Rights Act.
TOBILET.PL shall not apply the code of good practices referred to in the Act of 23 August 2007 on counteracting unfair market practices.
Any disputes arising from or related to the functioning of the Website or the provision of Services via the Website shall be settled by a common court competent for the registered office of TOBILET.PL. This provision shall not apply to Consumers and Sole Traders.
These Regulations shall be governed by Polish law. This provision shall not apply to Consumers and Sole Traders.

Regulations

Contact with the operator of the airportpoznan.pl website

info@tobilet.pl

+48 61 250 92 55

Contact with the parking operator APCOA Polska Sp. z o.o.

lawica@apcoa.pl

+48 696 041 162

Contact with the airport operator PORT LOTNICZY POZNAŃ-ŁAWICA sp. z o.o.

info@airport-poznan.com.pl

+48 61 849 22 99